Reference

How ratu12 Handles Your Personal Information

This Privacy Policy explains exactly what data ratu12 collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment recordsCookie and device dataYour right to access or deleteDirect contact for data requests

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so your account credentials and payment records are not exposed in plain text at any point. Cookies are used to keep your session active, remember your lobby preferences and measure which sections of the site you interact with most — you can manage cookie preferences through your browser settings at any time. Account access requires your registered password plus a one-time code sent to your phone, which prevents unauthorised logins even if credentials are compromised.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers your login, your GoPay or OVO deposit flow and any account update you submit.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to improve lobby layout. You can block non-essential cookies in your browser without losing core account access.

Two-Step Account Access

Login requires your password and a one-time code sent to your registered number. This two-step check applies every time you sign in from a new device or browser.

Retention and Deletion

We keep your data only as long as necessary. Payment records are retained to meet regulatory requirements; other account data can be deleted on request where no legal hold applies.

What We Collect and Why We Use It

ratu12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is DANA, OVO or GoPay. We use this to verify your identity, process deposits and withdrawals, and send you account-related communications. When you browse

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the lobby or play a session, we log device type, session timestamps and interaction data so we can keep the platform stable and improve it. Payment transaction records tied to your DANA, OVO or GoPay wallet are retained for the period required to handle disputes and
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comply with applicable regulations in supported regions. We do not sell your personal data to third parties. We may share data with payment processors and fraud-prevention services strictly to operate your account. Any third party we work with is contractually required to protect your information to
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the same standard we hold ourselves to. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies — contact us directly through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you need to exercise a data right — access, correction or deletion — reach our team through any of the channels below. We aim to acknowledge your request promptly and respond within the timeframe required under applicable rules for your region. Have your account email ready to speed up verification.

Common Questions About Your Privacy on ratu12

The questions below cover what we collect, how you access your data and what happens when you close your account. If your question is not here, use live chat or email to reach our support team directly.

We collect your name, email, phone number and the payment wallet you register — DANA, OVO or GoPay. We also log device type and session activity to keep your account secure.

We share data only with payment processors and fraud-detection services required to operate your account. We do not sell your personal information to any third party for marketing purposes.

Submit a data access request through live chat or our support email. Verify your identity with your registered email, and we will provide the data we hold within the applicable timeframe.

Yes. Where no legal retention obligation applies — such as the payment records we are required to keep — we will delete your data on request. Contact support to start the process.

Transaction records linked to your e-wallet are retained for the period required by applicable compliance rules. They are used solely for dispute resolution and regulatory purposes, not for marketing.

We use session cookies for login continuity and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser settings without losing access to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How ratu12 Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy

Common Questions About Your Privacy on ratu12

01 What personal data does ratu12 collect when I open an account?

02 Does ratu12 share my data with other companies?

03 How can I see the data ratu12 holds about me?

04 Can I ask ratu12 to delete my account data?

05 How does ratu12 handle my DANA, OVO or GoPay transaction records?

06 What cookies does ratu12 use and can I turn them off?

Privacy Policy

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